Have Questions About Your Bill?

Acronyms and Phantom Fees. It’s time for a little clarity.

Wonder what all of those confusing items are on your phone bill? We’d like to help you make better sense of them. So who are we?

First of all, we’re not your local phone company. We coordinate billing between independent service providers and your local telephone company. The charges appearing on your bill are a result of an individual requesting a particular service and placing the associated charges with that service to the local telephone bill. BSG does not create billing records nor does it provide the services listed below; only the service provider (as detailed on your bill) creates the billing record.

What are those services? Anything from a long distance call, to an operator assisted call to subscription charges such as enhanced yellow page listings.

Here are several names which may appear on your bill. BSG's Customer Service department is available Monday through Friday from 7am to 9pm Central Time.

Enabill

The service providers that appear under Enabill bill page are for digital content providers such as movie downloads, streaming media, charitable donations, ringtone downloads, home security services, dating services, online media applications, e-greeting cards and many other products of a digital nature. If your bill has Enabill® on it, you are being charged for a service that is digitally accessed or related to digital content.

Have other questions? Please contact us by:
Phone: 888-331-7031
Customer Service Inquiry Form

ESBI® (Enhanced Services Billing, Inc.)

ESBI® stands for Enhanced Services Billing, Inc.® The service providers that appear under ESBI are for enhanced services that are beyond basic phone service, such as directory listings, web hosting and design, Internet access, email service, hospital telephone providers, premium pay-per-call services such as weather, sports, and information services and voicemail. If your bill has ESBI® on it, those enhanced services are what you are being charged for.

Have other questions? Please contact us by:
Phone: 800.460.0078
Customer Service Inquiry Form

HBS or Homeowners Long Distance

The service providers that appear under the HBS bill page are for digital content providers that support services such as movie downloads, streaming media, charitable donations, ringtone downloads, home security services, dating services, online media applications, e-greeting cards and many other products of a digital nature. If your bill has HBS on it, you are being charged for a service that is digitally accessed or related to digital content.

Have other questions? Please contact us by:
Phone: 800.687.5401
Customer Service Inquiry Form

OAN (Operator Assistance Network) or OAN Plus

The service providers that appear under the OAN bill page are related to a variety of different types of services. Enhanced services, long distance services, operator assisted services and digital content services may be a few of the services you may have utilized in order to be billed under OAN.

Enhanced services providers support services that are beyond basic phone service, such as pay-per-call services for sports or weather updates, web service and caller ID.
Long distance service providers process charges and long distance calls for both residential and business customers.
Operator service providers provide services that utilize an operator, such as inmate calls, third-party calls, collect calls, calls from payphones, and calls made with a calling card.
Digital content providers support services such as movie downloads, streaming media, charitable donations, ringtone downloads, home security services, dating services, online media applications, e-greeting cards and many other products of a digital nature.

Have other questions? Please contact us by:
Phone: 800.944.9646
Customer Service Inquiry Form

USBI®

The service providers that appear under USBI® provide 1+, dial around and bulk long distance services. These are long distance companies that process charges for residential or commercial calls. If your bill has USBI® on it, the long distance calls are what you are being charged for.

Have other questions? Please contact us by:
Phone: 800.460.0566
Customer Service Inquiry Form

ZPDI® (Zero Plus Dialing, Inc.)

ZPDI® stands for Zero Plus Dialing, Inc.® The service providers that appear under the ZPDI bill page are for zero plus services that utilize an operator, such as inmate calls, third-party calls, collect calls, calls from payphones, and calls made with a calling card. If your bill has ZPDI® on it, those services are what you are being charged for.

Have other questions? Please contact us by:
Phone: 800.460.0756
Customer Service Inquiry Form