VoiceLog®

Introduction

With the ever changing landscape of the deregulated energy industry, energy marketers must be able to confidently and rapidly isolate a market opportunity and take advantage of it when it occurs.

Energy marketer Consumer Sales Solutions (CSS) found itself tackling these issues when it entered the deregulated energy sales business over twelve years ago. During that time they enrolled over 2 million customers into hundreds of energy programs throughout the United States and Canada. In order to succeed, CSS had to find a reliable and profitable acquisition system. It needed a solution that kept to its core value of “We must advise the customer on what they are entitled to and protect them at the same time.”

The Need for Third Party Verification

CSS needed a third party verification (TPV) company to ensure the integrity of their enrollment programs. TPV was not only an industry standard, but is now required by many states where there is enrollment via telephone for deregulated energy suppliers.

Deregulation brings a lot of TPV players to the table but only few have a proven track record and yet even fewer share the CSS philosophy. In order to strategically offer customer support services in the energy market, CSS realized the need to partner with a TPV vendor that met the high standards it demanded.

“Third party verification (TPV) is required by many states and is critical to the integrity of customer enrollment.  Finding the right TPV partner with a proven track record who also meets our high standards was a challenge,” says Tom Cummins, CSS Founder and CEO. “Time and time again, VoiceLog® has demonstrated their ability to adapt and provide needed services in a fluid industry.”

Benefits of Third Party Verification

In addition to complying with regulations, third party verification also helps companies like CSS better qualify their customers. TPV ensures that consumers understand what they are buying, thus leading to a better customer experience. TPV improves your bottom line by:

  • Higher completion rates

  • Fewer customer complaints

  • Reducing the amount of disconnects (churn)

  • Reducing the amount of refunds

  • Increased customer satisfaction

The BSG VoiceLog Advantage

For more than a decade, BSG with its VoiceLog suite of services has been a trusted partner to hundreds of companies. BSG is the provider of choice because of its experience, capabilities and history of innovation. VoiceLog’s services include:

These services provide usage and availability reports, remote audio retrieval via the web or phone, best in class 24 x 7 support provided by dedicated, knowledgeable and experienced staff. In addition, BSG maintains advanced equipment to digitally record verifications and maintain redundancy in its state of the art data centers that ensures VoiceLog’s reliability.

In short, VoiceLog enables CSS to live up to its goal of “Building your business, one customer at a time,” said Tom Cummins, CSS Founder and CEO.

About CSS:

Consumer Sales Solutions (CSS) specializes in strategic energy marketing programs and successfully builds extensive customer groups for natural gas and electricity suppliers worldwide.  The company, based in Tampa Bay,Florida, has been in the deregulated energy sales business for nearly a decade and in that time, has enrolled more than 2 million customers into hundreds of energy programs throughout the United States and Canada.  For more information, visit www.consumersalessolutions.com.

Contact the VoiceLog team today to learn more.

About VoiceLog and BSG:

VoiceLog, a division of BSG, was the first third party verification service in the industry, having processed more than 90 million transactions in 14 years. As an industry leader, VoiceLog offers customers the latest technological options which can be integrated with merchants quickly, including automated call recording, scripted recording, scripted TPV with quality control, speech recognition, and live operator services.

Billing Services Group Limited is headquartered in San Antonio, Texas, USA and traded on the London Stock Exchange (AIM: BILL). For over 20 years, BSG has been a leading provider of clearing, settlement, payment and financial risk management solutions for the telecommunications industry, merchants and online stores.  For more information on BSG, visit bsgclearing.com, and for VoiceLog, visit www.bsgclearing.com/voicelog