ESBI® stands for Enhanced Services Billing, Inc.® Consumers with a home phone can purchase from authorized online stores or service providers and pay later on their home phone bill. The authorized service providers or online stores which offer the ESBI phone billing service typically offer enhanced services that are beyond basic phone service. All companies who provide ESBI services to their customers must be authorized by major telecommunications carriers and go through an extensive application and certification process. Learn more about phone billing services in our FAQs.
Look for the ESBI bill page in your home phone bill which has details on your purchase and contact information for the authorized service provider. If you have any questions, we recommend that you contact the service provider or our customer service team. We can help research and understand the charges, and assist you with your bill. We are here to help you.
Customer Service Inquiry Form